Our commitments

Qualité Sud de France et Marque Qualité Tourisme

Our commitment to quality: improving reception and information for tourists!

The Tourist Office is committed to applying a quality policy aimed at satisfying all its clients, partners and contacts through the following actions:

Make access to information easy
Provide efficient, courteous telephone and personal reception services
Propose services for the population
Use trained staff
Take remarks and suggestions into account to improve services. If you have any suggestions: please fill in this form

French Tourism And DNA Offices – A National Structured Network

ADN Tourisme was born on March 11, 2020 from the grouping of the three historical federations of institutional players in tourism, The French Tourism Offices, Tourism – Territories and Destination Regions.

By bringing together representatives of the three metropolitan and ultramarine territorial levels (tourism offices, departmental and regional tourism committees), ADN Tourisme represents, at the national level, the combined strengths of nearly 1,100 structures and 11,500 employees.

While taking into account the shared skills and activities specific to each territorial level and in accordance with the tourism code, ADN Tourisme aims to offer its members an innovative service offer and quality expertise.

It also aims to develop strong partnerships with the State and its operators, as well as with private players, with a view to registering its action in innovative tourism that respects the territories.

Sustainable Tourisme -“Eco passeur du Pais – parlons patrimoine” Green holidays in the Pays Vidourle Camargue

The Tourist Office of the Land of Sommières is a signatory to the Eco Passers du Pais – Let’s Talk Heritage charter, led by the joint union for the protection and management of the Gardoise Camargue.

This approach brings together the tourism actors of the territory engaged around the preservation of natural heritage and the transmission of knowledge to visitors.

This network, based on the sharing of knowledge and experience, aims to promote sustainable tourism.

The network of Eco-Passeurs du Pais – Let’s talk about heritage brings together tourism stakeholders engaged in sustainable development efforts. They speak “Patrimony” and make visitors aware of the adoption of environmentally friendly practices during their holidays, in the territory of the Vidourle Camargue country where the Land of Sommières is located.

Disability Tourism “Tourisme handicap”

The Label Tourisme & Handicap is awarded based on a minimum of two categories of disabilityfor aperiod offive years, which can be renewed following a check that the criteria of welcome and accessibility have been maintained.
The mark’s aim is to provide reliable, consistent and objective information about accessibility to sites and facilities at holiday/leisure destinations for the 4 main categories of disability.

Rental Tax

During your holidays or your business trip, you will be asked by your lodger to pay a rental tax. You probably want to know where does this money go and what it is used for.
You also want to know how much you will have to pay and if there is any possible reduction.

This tax exists since the last century in most of the French and foreign tourist communes. It is collected by the lodgers, and fully transferred to the local communities who will use it for the improvement of your stay : functioning of the Tourism Offices, organisation of cultural events and entertainments, maintenance of green spaces and hike pathways, improvement of sports equipments and leisure…

So, you are directly beneficiary of what you pay.
The allocations are numerous; here are some examples in the community of Sommières:
·          Elaboration and printing of the tourist documentation: Sommières visit guide, lodging and restaurants guide, welcome guide, the Vidourle Valley guide….
·          Participation in the tourism shows in France and abroad ( Brussels, …), journalists reception.
·          Organisation between lodgers and service providers….

Chambre d’Hôtes References

The “Chambre d’hôtes référence” reference system, created by Offices de Tourisme de France, to meet the need for qualification of guest rooms, is widely distributed throughout France.

Set up to compensate for the lack of a national classification, “Chambre d’hôtes référence” is a real tool for the organisation and structuring of the local tourism network.

A national scheme to… Provide the network of Offices de Tourisme de France with a turnkey tool for qualifying guest rooms Use a unique national network, as close as possible to the owners Encourage networking at local and national level to disseminate this qualification … with local ownership A voluntary implementation The reflection, development and management of the system are built at the level of the departments or regions The Tourist Offices and the Territorial Relays are directly involved as actors of the qualification A tool for promoting accommodation providers A tool for qualifying and enhancing the offer.